Shipping and delivery
At Pluto Store, we aim to deliver your electronics, smartphones, laptops, and accessories safely and as quickly as possible.
All orders are prepared and shipped from Pluto Store in Tanta, Gharbia, Egypt to available destinations across Egypt.
Shipping & Delivery Areas
Orders are shipped from Tanta, Gharbia to governorates and areas covered by our available delivery providers.
Delivery availability, time, and cost may vary depending on the customer's address, governorate, product type, and delivery provider.
Delivery Time
Delivery time varies depending on the distance from Tanta to the delivery address, destination governorate, and courier company handling the shipment.
Under normal circumstances, most orders are delivered within approximately 2 to 3 business days from the date of dispatch.
Some orders may arrive sooner, while more distant governorates and locations may require additional delivery time depending on the destination and courier provider.
Delivery times are estimates and may be affected by weekends, public holidays, courier capacity, emergencies, or other circumstances outside Pluto Store's reasonable control.
Shipping Costs
Shipping charges vary depending on the destination governorate, delivery address, order type, and courier provider.
Applicable shipping charges will be displayed or communicated to the customer during checkout or before the order is confirmed.
Pluto Store may occasionally offer free or discounted shipping promotions subject to the applicable offer terms.
Order Processing & Dispatch
After receiving an order, the Pluto Store team reviews the order details, confirms product availability, and prepares the order for dispatch from Tanta.
We may contact the customer to confirm the order, phone number, or delivery address before handing the shipment to the courier.
Please make sure your name, phone number, governorate, area, and full delivery address are entered correctly to help prevent delivery delays.
Order Tracking
Where shipment tracking is available, customers may receive a tracking number or link from the courier provider.
You may also contact Pluto Store with your order number to ask about the status of your shipment.
Receiving Your Order
When receiving your order, we recommend checking the package for any obvious external damage that may have occurred during transportation.
If the shipment appears significantly damaged or you receive a product different from the one ordered, please contact Pluto Store as soon as possible and keep the product and packaging in the condition in which they were received while we review the case.
Delivery Delays
Although our normal delivery time is approximately 2 to 3 business days, occasional delays may occur due to circumstances outside Pluto Store's reasonable control, including:
Distance from Tanta to the delivery address.
Remote governorates or locations.
High courier demand or capacity.
Weekends and public holidays.
Weather or emergency conditions.
Difficulty accessing the delivery address.
Inability of the courier to contact the customer.
If a delay occurs, we will make reasonable efforts to assist the customer and follow up with the delivery provider.
Unsuccessful Delivery
Customers are responsible for providing an accurate delivery address and phone number and for being reasonably available for contact during delivery.
If an order cannot be delivered due to an incorrect address, inability to contact the customer, or refusal to accept the shipment, the order may be returned to Pluto Store.
Additional shipping charges may apply if the customer requests the order to be shipped again, subject to applicable laws and circumstances.
Changing the Delivery Address
If you need to change your delivery address, please contact us as soon as possible.
The address may be changed if the order has not yet been handed over to the courier. Once the order has been dispatched, changing the delivery address may not be possible or may result in additional delivery time.
Returns & Exchanges
Returns and exchanges are subject to Pluto Store's Return & Exchange Policy.
Please review the policy for the applicable conditions relating to new and used devices.
Contact Us
If you have any questions regarding shipping or the expected arrival of your order, please contact Pluto Store using the information available on our Contact Us page and provide your order number so we can assist you.