Warranty policy
Warranty Policy | Pluto Store
At Pluto Store, we aim to provide our customers with a clear and reliable shopping experience. Warranty coverage and duration vary depending on whether the product is new or used, and on the customs tax status of the individual device.
Warranty for New Products
New products and devices sold through Pluto Store are covered by the relevant authorized agent or authorized service center warranty, subject to the warranty provider's applicable terms and conditions.
The warranty provider and period are determined by the device's customs tax status:
New phone, customs tax paid: the authorized agent warranty in Egypt, for 24 months.
New phone, customs tax not paid: the international warranty that comes with the device from the manufacturer, for 12 months.
New laptops, MacBooks, iPads, watches and headphones: the agent warranty, for 12 months.
Tax status belongs to the individual unit, not to the model as a whole. The warranty duration and provider shown above the price box on the product page are therefore the ones for the exact unit you selected, and they are the reference.
Coverage conditions under the agent and international warranties are determined by the warranty provider.
If a product develops a fault covered by the authorized warranty, the product will be handled according to the procedures and terms of the relevant authorized agent or service center.
Customers are advised to retain their purchase invoice and any applicable warranty documentation throughout the warranty period.
Warranty for Used Products
Used products and devices purchased from Pluto Store are covered by a 3-month Pluto Store warranty from the delivery date, whether the device's customs tax is paid or not.
The warranty covers eligible technical faults that arise during the warranty period, subject to inspection by Pluto Store or a technical service provider authorized by us.
What Is Not Covered by the Used Product Warranty?
Pluto Store's warranty for used devices does not cover faults or damage resulting from:
Accidental damage, impact, drops, or breakage
Water, liquid, or moisture damage
Misuse or improper operation of the device
Damage caused by unsuitable chargers or accessories
Opening, repairing, modifying, or tampering with the device through a service provider not authorized by Pluto Store
Cosmetic damage or scratches occurring after the product has been received
Issues caused by software, applications, updates, or personal accounts where they are not the result of a technical defect in the device
Damage caused by accidents, negligence, or use contrary to the manufacturer's instructions
Condition and Battery of Used Devices
Due to the nature of used devices, cosmetic condition and battery condition or efficiency may vary from one device to another.
We aim to provide available information about each product's condition on its product page. Normal signs of previous use or the natural deterioration of battery performance resulting from use are not, by themselves, considered manufacturing defects.
Making a Warranty Claim
To make a claim under the Pluto Store warranty for a used product, customers must provide proof of purchase. The device must be within its applicable warranty period, and the issue must not result from one of the exclusions listed above.
The device may require technical inspection to determine the cause of the issue and whether it qualifies for warranty coverage before the appropriate action is taken.
Repair or Appropriate Resolution
If an issue is confirmed to be covered by the Pluto Store warranty, it will be handled according to the nature of the fault and the results of the technical inspection, in accordance with this Warranty Policy and applicable consumer rights.
Important Information
New Products: the agent warranty for 24 months on a new phone with its customs tax paid, the international warranty for 12 months on a new phone with its customs tax not yet paid, and 12 months from the agent on laptops, MacBooks, iPads, watches and headphones.
Used Products: Covered by a 3-month Pluto Store warranty from the delivery date, subject to the terms outlined above.
Nothing in this Warranty Policy limits any mandatory consumer rights available under the applicable laws and regulations of the Arab Republic of Egypt.
Contact Us
If you have a question about a product warranty or need to request an inspection for a device during its warranty period, please contact Pluto Store using the details available on our Contact Us page.