Frequently asked questions
Find answers to frequently asked questions about Pluto Store, including new and used iPhones, smartphones, laptops, electronics, shipping, warranties, returns, exchanges, and shopping with us in Egypt.
What is Pluto Store?
Pluto Store is an electronics and technology retailer in Egypt offering smartphones, new and used iPhones, laptops, MacBooks, iPads, Apple Watches, and a variety of electronic accessories.
Pluto Store is located in Tanta, Gharbia, Egypt, with delivery available to areas and governorates covered by our shipping providers.
Where is Pluto Store located?
Pluto Store is located in Tanta, Gharbia, Egypt.
Customers can also shop online through the Pluto Store website and request delivery to available destinations across Egypt.
Does Pluto Store deliver across Egypt?
We ship orders from Tanta, Gharbia to areas and governorates covered by our available courier providers.
Shipping times and costs vary depending on the destination, delivery address, and courier company.
How long does Pluto Store delivery take?
Under normal circumstances, most Pluto Store orders are delivered within approximately 2 to 3 business days from the date of dispatch.
Delivery times may vary depending on the distance from Tanta, destination governorate, and courier provider. Remote areas may require additional time.
Does Pluto Store sell new and used iPhones?
Yes. Pluto Store sells both new and used iPhones, subject to available models, storage capacities, colors, and current inventory.
Available information about each device and its condition is provided on the relevant product page.
Do used iPhones from Pluto Store include a warranty?
Yes. Used iPhones and other used devices sold by Pluto Store include a 3-month Pluto Store warranty from the date of purchase, subject to our Warranty Policy.
How long is the warranty on new devices?
New devices are covered by the relevant authorized agent or authorized service center warranty.
Warranty duration is generally one or two years depending on the product and authorized agent. Final coverage, duration, and conditions are determined by the applicable warranty provider.
What is the difference between the warranty for new and used devices?
New devices: Covered by the authorized agent or authorized service center, generally for one or two years depending on the product and agent.
Used devices: Covered by a 3-month Pluto Store warranty from the date of purchase, subject to our Warranty Policy.
Can I return a new device after opening the box?
A new device cannot be returned or exchanged as a new product once its box, original packaging, or seals have been opened, as opening the package affects its condition and resale value.
Once opened, the device is subject to its applicable warranty, without limiting any mandatory consumer rights relating to defective or non-conforming products.
Can I return a new device if the box is unopened?
Yes. A new device may be returned or exchanged within 14 days from the date of purchase, provided the box has never been opened and the product, packaging, seals, and accessories remain in their complete original condition.
The original purchase invoice is required.
Can I return a used device?
Yes. A used device may be returned or exchanged within 14 days from the date of purchase, provided it remains in the same condition in which it was sold and the original purchase invoice is provided.
In certain cases, Pluto Store may retain the device for a technical inspection of up to 48 hours before approving the return or exchange.
Why does a used device need to be inspected before a return?
The inspection confirms that the device remains in the same condition in which it was sold and has not been damaged, dropped, exposed to liquids, misused, repaired, or modified after purchase.
In certain cases, the technical inspection may take up to 48 hours.
How will I receive my refund?
Once a return is approved, the amount will be refunded using the same payment method originally used for the purchase.
For card or electronic payments, processing times may vary depending on the bank or payment provider.
Do I need to keep my purchase invoice?
Yes. We recommend keeping your purchase invoice. The original invoice is required for returns and exchanges and may also be required for certain warranty and after-sales services.
Are all used devices in the same condition?
No. Used devices may vary in cosmetic condition, battery condition or capacity, color, storage capacity, and included accessories.
Customers should review the condition and information provided on each product page before purchasing.
Do used iPhones always have 100% battery health?
Not necessarily. Battery health and performance on used iPhones vary depending on the device's age and previous usage.
Available battery information is provided where possible to help customers evaluate a device before purchasing.
Are products displayed on the website always in stock?
Product availability depends on Pluto Store's current inventory. Available models, colors, storage capacities, and quantities may change frequently.
We aim to keep website inventory updated, but an item may occasionally sell out before its online availability is updated.
Are Pluto Store website prices up to date?
We regularly update product prices on the Pluto Store website.
Electronics prices can change, so prices and promotions may be updated from time to time. The final price is the confirmed price when the order is completed, except in cases of an obvious pricing error.
Can I buy laptops from Pluto Store?
Yes. Pluto Store offers laptops subject to current inventory, including devices from brands such as HP, Dell, Lenovo, and others, as well as MacBooks.
Visit our laptop category to see currently available models, specifications, and prices.
Does Pluto Store sell MacBooks and iPads?
Yes. Pluto Store may offer MacBooks and iPads in different models and specifications depending on current inventory.
Check the relevant product categories for current availability.
Does Pluto Store sell mobile and computer accessories?
Yes. Pluto Store offers a variety of accessories depending on availability, including chargers, power banks, earphones, phone cases, screen protection, keyboards, mice, and other mobile and computer accessories.
How do I choose the right iPhone or laptop?
You can compare product specifications, prices, and available condition information directly on our website.
If you're unsure which device best suits your needs and budget, contact the Pluto Store team for assistance.
Can I contact Pluto Store before buying?
Yes. You can contact us before purchasing to ask about product availability, specifications, condition, warranty, or other details through the channels available on our Contact Us page.
What should I do if there is a problem with my device?
If you notice an issue after receiving your product, contact Pluto Store as soon as possible and provide your order or invoice number along with details of the issue.
The device may require technical inspection to determine the cause of the problem and will be handled according to the applicable Warranty Policy, Return & Exchange Policy, and mandatory consumer rights.
How can I check my order status?
Contact the Pluto Store team and provide your order number to request an update.
Where courier tracking is available, you may also receive a tracking number or link to follow your shipment.
How can I contact Pluto Store?
You can contact Pluto Store in Tanta by phone, WhatsApp, email, or through the contact form available on our Contact Us page.